Welcome

Bridging Technology &
Digital Banking Operations

An Information Systems professional dedicated to optimizing digital financial services. Experienced in navigating complex banking regulations and technical provisioning to deliver seamless customer experiences.

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About

Get to know me

I am an Information Systems graduate specializing in digital banking operations and IT governance. With technical expertise in application development and database management, I bring a unique blend of technical skill and operational precision to every project.

My professional journey has focused on optimizing digital banking operations, where I have honed my skills in handling online account opening processes, credit card verification, and resolving provisioning issues. I am deeply committed to ensuring all processes strictly adhere to banking regulatory standards while maintaining a seamless user experience.

I am passionate about the continuous transformation of digital banking and strive to leverage technology to improve process efficiency. I believe in the power of innovation and am eager to contribute my skills to develop impactful solutions that enhance the future of digital financial services.

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Experience

Where I've worked

Jul 2020 — Des 2022

Supervisor

Dirtykicks

Leading a team of professionals to ensure operational excellence and customer satisfaction. Responsible for strategic planning, performance management, and process optimization to drive measurable results.

LeadershipStrategyTeam Management
Supervisor at Dirtykicks
Feb 2024 — Mar 2024

Quality Assurance Internship

Diskominfo Kota Semarang

As a Quality Assurance specialist, I oversee IT governance and risk management for Semarang's government and educational portals. I provide strategic input for IT investments to ensure every system is secure, reliable, and perfectly aligned with project standards and public service goals.

AccuracyProblem SolvingCRM
Quality Assurance Internship at Diskominfo Kota Semarang
Mar 2024 — Jul 2024

Fullstack Developer Internship

Center of Excellent UDINUS

As a Full-Stack Developer and System Analyst, I specialize in building end-to-end solutions using Node.js, React, and Express. I manage databases with PostgreSQL, handle VPS deployment, and contribute to IT master planning to ensure every technical solution is perfectly aligned with strategic business goals.

FrontendBackendDatabase AdministratorAPI
Fullstack Developer Internship at Center of Excellent UDINUS
May 2025 — Present

Customer Service

PT Bank Central Asia Tbk

Delivered exceptional customer experiences by resolving inquiries efficiently and building lasting client relationships. Recognized for communication skills and consistent achievement of performance targets.

CommunicationProblem SolvingCRM
Customer Service at PT Bank Central Asia Tbk

Education & Achievements

Universitas Dian Nuswantoro

E-Asia Programme

International Research Collaboration

Contributed to a multilateral research initiative across Asian countries focused on Greenhouse Gas (GHG) mitigation and environmental sustainability.

Sinta 3 Indexed Journal

Published Researcher

Successfully authored and published a scientific journal focused on Information Systems, recognized under the Sinta 3 national accreditation.

Leadership Journey

Government Program Leader

Appointed as Team Leader for multiple Ministry of Education (Kemdikbud) initiatives, driving digital innovation projects.

Organizational Leadership

Held strategic executive roles in campus organizations, managing large-scale operations and human resources.

Final GPA

3.79 / 4.00

Organizations

Community involvement

Mar 2024 — Sep 2024

Leader of Program Pembinaan Mahasiswa Wirausaha

Kemendikbudristek

Spearheading strategic initiatives and community engagement programs. Coordinating with cross-functional teams to drive organizational goals.

Jul 2023 — Nov 2023

Member of Mobile Dev Program Kreativitas Mahasiswa

Kemendikbudristek

I designed and built ReWash, an innovative Android Studio-based app to help people find nearby laundry services. This project embodies a creative idea to address social needs through the development of efficient mobile technology.

Jun 2023 — Nov 2023

Leader of Program Penguatan Kapasitas Ormawa

Kemendikbudristek

Spearheading strategic initiatives and community engagement programs. Coordinating with cross-functional teams to drive organizational goals.

Jul 2023 — Jul 2024

General Treasury

Himpunan Mahasiswa Sistem Informasi UDINUS

As the General Treasurer of HMSISFO Dian Nuswantoro University, I am responsible for managing financial circulation and overseeing budget effectiveness across each of the association's work programs. In addition to focusing on financial management, I also play an active role in creating new funding innovations and am responsible for human resource development within the organization.

Aug 2022 — Jul 2023

Member of entrepreneurship division

Himpunan Mahasiswa Sistem Informasi UDINUS

Participated in hackathons and tech workshops. Collaborated with peers to As a member of the entrepreneurship division of HMSISFO, I am fully responsible for the management of the Harmless clothing brand, managing the production and marketing processes. During this period, I successfully released two exclusive items: a canvas tote bag and a futsal jersey aimed at Information Systems students at Dian Nuswantoro University. innovative solutions for real-world challenges.

Get in touch

Contact me

Let's build
something great.

I am open to project collaborations, job opportunities, or simply discussing digital banking technology.

satriobisma1@gmail.com
Semarang, Indonesia